Crank works with councils to deliver transport projects that work for communities and climate.

We bring together strategy, communications, engagement and on-the-ground delivery to connect the technical side of transport projects with the people who will use, experience and live alongside them.

That might mean understanding how people want to move before a project begins, involving communities as designs develop, delivering public consultation, keeping people informed through construction, or creating programmes that help more people use new transport options once they are in place.

We can support a project at a particular point, or work alongside project teams across the full journey from early thinking through to delivery and activation.

Our services

Stakeholder and community engagement

Engagement strategy and planning
Public and targeted stakeholder engagement
Community partnerships and relationship management
School and youth engagement

Activation planning and delivery

Activation and programme planning
Event development and delivery
Community partner coordination and capacity building
Behaviour-change programmes
Promotion and participant engagement

Collaborative design and facilitation

Collaborative design strategy and processes
Establishment and maintenance of community, adult and student reference and advisory groups
Workshop design and facilitation
Preparation of workshop materials

Communications and design

Communications campaigns and key messaging
Plain-language content and copywriting
Graphic design and project collateral
Digital, campaign and construction communications

Insights, monitoring and evaluation

Qualitative and quantitative research
Surveys, focus groups, public standup and intercept engagement
Analysis and insights reporting
Monitoring and programme evaluation

Strategy and project management

Specialists in tactical & adaptive urbanism
Project and programme planning
Delivery coordination and management
Partner and supplier coordination
Coordination across client and technical teams

Our approach

Start with people and place.

Every community is different. We take time to understand the local context, the people a project needs to reach and the relationships that will be critical to its success.

That means getting out into communities, listening before jumping to solutions and working with local organisations and partners who understand their places better than anyone.

Connect the pieces.

Crank understands how the technical, organisational and community parts of a transport project fit together. We work across councils, project teams and communities to translate between them, spot gaps and keep decisions, communications and engagement aligned as a project develops.

Experience projects at street level.

Our team spends a lot of time moving around Tāmaki Makaurau by bike, public transport and on foot. Experiencing the places where we work in the ways we’re seeking to enable gives us a firsthand understanding of the barriers, opportunities and street-level details that can be difficult to see on a map or in a meeting room – and makes for better conversations with the people who use those spaces every day.

Build relationships that last.

Good engagement isn’t a one-off event. We look for opportunities to build trust and relationships early, maintain them as projects evolve, and connect project teams with local people and organisations who can continue to play a role through design, delivery and beyond.

Supporting projects from early thinking to everyday use.

Crank brings together a range of services and specialist expertise that can support transport projects from early planning through to delivery. How those services are used changes as a project develops, depending on what the project and community need at each stage.

Explore how Crank can support different stages of the project lifecycle.

Insights

Understand how people travel, what matters to them and what gets in the way of choosing different transport options.

Explore insights →

Collaborative design

Bring local knowledge and perspectives into the design process while working within clearly set strategic, technical and budgetary parameters.

Explore collaborative design →

Consultation

Help communities understand a proposal, know what they can influence and provide feedback for project teams and decision makers.

Explore consultation →

Construction

Keep communities informed, manage disruption and maintain relationships while change is happening on the ground.

Explore construction →

Activation

Create well-timed programmes and experiences that build confidence, excitement and uptake before, during and after new transport infrastructure is delivered.

Explore activation →